Privacy Policy

This Privacy Policy describes how MakeReady ("we," "us," or "our") collects, uses, and shares your personal information when you use our group management platform, including our website, mobile applications, and SMS messaging services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use MakeReady, we collect the following personal information:

Information you provide directly:

• Name (first and last)
• Phone number
• Email address (if provided)
• Birthday (if provided)
• Profile information you choose to add
• Group membership and participation data

Information collected automatically:

• Device type and operating system
• Browser type and version
• IP address
• Usage data (pages visited, features used, timestamps)
• SMS delivery and response data

2. Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: When you opt in to SMS messaging or provide optional profile information.
• Contract performance: To provide the Service you signed up for, including managing your account, facilitating group membership, and delivering notifications.
• Legitimate interest: To improve our Service, ensure security, and prevent fraud.
• Legal obligation: To comply with applicable laws and regulations.

3. How We Use Your Information

We use your personal information to:

• Create and manage your member profile
• Facilitate group membership and participation
• Send SMS notifications related to group activities, events, and updates
• Verify your identity via phone number verification
• Respond to your inquiries and support requests
• Monitor and improve the performance and security of the Service
• Comply with legal obligations

4. SMS Messaging

By providing your phone number and opting in, you consent to receive SMS messages from MakeReady related to your group activities. Message frequency varies based on group activity. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

MakeReady uses essential cookies and local storage to maintain your session and authentication state. These are strictly necessary for the Service to function and cannot be disabled.

We do not use third-party advertising cookies or cross-site tracking technologies. We may use basic analytics to understand how the Service is used and to improve performance. Any analytics data is aggregated and does not personally identify you.

6. Data Sharing and Third-Party Services

We do not sell your personal information. We may share limited information with:

• Group leaders within your groups (name, membership status) to facilitate group management
• Twilio — SMS delivery and phone number verification
• Cloud hosting providers — to host and operate the Service
• Database services — to store and manage your data securely

We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of MakeReady, our users, or the public.

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

7. Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data is retained until you request deletion or your account is terminated.
• SMS messaging records are retained for up to 12 months for compliance and support purposes.
• Usage and analytics data is retained in aggregated form and is not personally identifiable.

You may request deletion of your account and all associated personal data by contacting us at [email protected]. We will process deletion requests within 30 days and confirm completion via email or SMS. Some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention).

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to know: Request information about what personal data we collect and how it is used.
• Right to access: Request a copy of the personal data we hold about you.
• Right to delete: Request deletion of your personal data, subject to certain legal exceptions.
• Right to correct: Request correction of inaccurate personal data.
• Right to opt out: Opt out of SMS messaging at any time by replying STOP, or opt out of non-essential data processing by contacting us.
• Right to non-discrimination: We will not discriminate against you for exercising any of these rights.

California residents (CCPA/CPRA): You have the right to know what personal information is collected, request its deletion, and opt out of the sale of personal information. We do not sell personal information. You may designate an authorized agent to make requests on your behalf. To verify your identity, we may ask you to confirm your phone number or other account details.

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights as described above. To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

10. International Data Transfers

Your information is processed and stored in the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using the Service, you consent to the transfer of your information to the United States.

11. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure database storage, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

12. Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify affected users within 72 hours of becoming aware of the breach, or as otherwise required by applicable law. Notification will be provided via SMS, email, or a prominent notice on our website, and will include a description of the breach, the types of information involved, and steps you can take to protect yourself.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as an in-app notification or SMS). Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data practices, please contact us at:

MakeReady
Email: [email protected]

We will respond to all privacy-related inquiries within 30 days.